Testimonials
Looking for reliable plumbers in Raleigh or Durham? Look no further than Modern Plumbing & Backflow! Read what our clients have to say:
Tim and Zion were amazing will definitely use agian and give the information to ithers
Response from the owner:Thank you, Lisa. Tim and Zion will both be glad to hear this. Zion is one of our apprentices, learning the trade in the field alongside experienced plumbers like Tim, and a review that names him means a lot at this stage. Training the next generation of plumbers right here is the part of this business we're proudest of. And thanks for passing our name along — that's how a family-owned shop grows.
— The crew at Modern Plumbing and Backflow
Jacob and Mar provided excellent service and timely response, less than 24 hours. The knowledge and courtesy was also recognized by me. Thanks guys.
Response from the owner:Thanks, Jim. Getting a pipe fixed inside a day is what we aim for, and I'm glad Jacob and Mar brought the know-how along with the courtesy. Worth knowing for anyone with a leak: pinhole leaks, low pressure or discolored water usually mean a pipe is wearing out, not just one bad spot. If the house has gray or blue polybutylene, installed from 1978 to 1995, patching one leak rarely ends it. We'll pass your note along to both of them.
Wonderful service, very informative on what was going on and how everything was being fixed. %100 recommend.
Response from the owner:Amber, that's the part we care about most. Nobody should have to take a plumber's word for it — if we can't explain what broke and why the fix is right, we haven't done the whole job. One check you can do yourself: put a few drops of food coloring in a toilet tank, and if color shows up in the bowl without flushing, the flapper's leaking. Thank you for the recommendation.
— Everyone at Modern Plumbing and Backflow
Modern Plumbing is the best by far!! Nathan and Jacob replaced our hot water heater and fixed our pipes and they did such a great job. First, I have to say a big thank you to Jamie and the rest of the office staff for all of their help and above all, their patience!! Because we went through a home warranty company, Jamie spent hours on the phone with them, and because I was dealing w/ a family health emergency at the same time, I wasn't the easiest person to deal with, when we had our water heater problems. Again, Patience of a Saint!! Modern Plumbing arranged for a contractor, Jimmy, to come help take down our attic ladder so they could take the 50 gallon tank out of our attic and put a new 50 gallon tank in (why builders put these things in attics, I will never understand) and they did this all within a few hours! + fixing the shut- off valve and pressure regulator at the same time. We are so appreciative of all the work they did and highly recommend Modern Plumbing to all of our friends.
Response from the owner:Amy, Jamie's going to read this one twice. Home warranty jobs mean a lot of phone time, and we're glad she could carry that part so you didn't have to on top of everything else. Nathan and Jacob will be glad to hear it too — getting a 50-gallon tank out of an attic in a few hours takes planning, and Jimmy getting the ladder down made it possible. Builders put them up there to save floor space, which is why an attic tank should always sit in a pan with a drain line. And since you had the pressure regulator replaced: household pressure over 80 PSI wears out the seals in faucets and fixtures early, so that regulator is protecting everything downstream.
Tim was very professional and knowledgeable. He did a wonderful job replacing our old water heater. Highly recommended company
Response from the owner:Victoria, thank you — we'll make sure Tim sees this. He knows his water heaters, and replacing an old one is work he takes pride in doing right. Now that you've got a new tank, the best thing you can do for it is flush it once a year. Sediment settles on the bottom over time, and that's what causes the rumbling you hear from older heaters and shortens their life. A yearly flush keeps the new one quiet and running a lot longer.
— The team at Modern Plumbing and Backflow
Nate is great in 828
Response from the owner:Thanks, Dylan. Nate will be glad to hear it, and we'll make sure he sees it. One habit worth picking up: test your shutoff valves every six months. The old gate valves with a round handle tend to seize after about ten years, and a lever-handle ball valve holds up far longer — better to find out on a quiet afternoon than during a leak.
We needed a water heater replacement at our home in Raleigh, and Modern Plumbing and Backflow handled the full install. Nate was the technician who came out. He showed up on time, walked us through the old unit versus the new one, and explained what was failing before he started any work.
The water heater installation itself was clean and straightforward. Nate shut the system down, removed the old tank, set the new water heater, checked the gas and water connections, and tested everything before he left. He also went over the shutoff valves, the temperature setting, and what to watch for in the first few days. The work area was left tidy, and we had hot water the same day.
What stood out was how clear the process was. Pricing was explained up front, the install matched what we were quoted, and Nate answered questions without rushing us. For a licensed plumbing company doing a water heater install in Raleigh, this was the experience we wanted: on time, code-conscious, and no mess left behind.
If you need a water heater installed or replaced in Raleigh or the greater Triangle, I’d call Modern Plumbing and Backflow and ask for Nate. Professional from arrival to final test.
Response from the owner:Thank you, Daren. Showing you what failed on the old unit before touching anything is how Nate likes to work, and we'll pass this along to him. Since he went over the temperature setting with you: 120 degrees is what the Department of Energy recommends for most homes. It's hot enough for showers and dishes, lowers the scald risk, and wastes less heat sitting in the tank.
Tom and Zion were great very pleased with Modern the owners are wonderful Jamie and Brian thank you so much!!
Response from the owner:Annette, Jamie and I both appreciate this — thank you. Tom and Zion make a good pair, and we'll make sure they both see it. One thing worth knowing: if more than one drain in the house backs up at the same time, the clog is almost always in the main line, not the sink or the toilet, and a plunger won't reach it.
— Brian, Modern Plumbing and Backflow
Nate was excellent! A Great Communicator! Answered all my questions and explained everything he was doing and why. Felt like he put extra effort in helping us get our hot water back up and working. Thank You Nate! We had a service contract with Duke Energy which covered almost all of the cost of replacement of the defective water heater. We are Senior Citizens and appreciate how we were treated.
Response from the owner:Thank you, Henry! We're glad to hear about your positive experience with Nate and appreciate your kind words. It's great to know that you felt well taken care of, and we're happy to have been able to assist you.
They have always done excellent work for us.
Response from the owner:Thank you, Tayler! We truly appreciate your kind words and are glad to hear that you have consistently received excellent service from us.
Tim was very helpful in diagnosing my issue with me nit having water.
Response from the owner:Thank you, Cecilia! We appreciate your kind words about Tim and are glad to hear he was helpful in resolving your water issue.
Nate the great showed up and had things fixed in no time.
Response from the owner:Thanks, Drew. We'll make sure Nate hears he picked up a new nickname, and it sounds like he earned it. Fast matters on a leak, since water that's getting out where it shouldn't doesn't wait for anybody. One check worth knowing: shut off every faucet and water-using appliance, then look at your water meter. If the dial is still moving, there's a leak somewhere, even if you can't see it yet.
Nate is awesome! Great customer service..
Response from the owner:Appreciate this, Barb. Good customer service mostly comes down to listening and then following through, and we'll pass your note along to Nate. Glad it went well.
— The crew at Modern Plumbing and Backflow
Nate was amazing. He is knowledgeable, skillful, and professional. I would definitely use this service in the future.
Response from the owner:We'll pass this straight to Nate, Deyanira. Knowledgeable and professional is a big compliment in this trade, and it's good to know he left that impression. Whenever something comes up again, we'd be glad to be the ones you call.
Great overall experience. Tim was awesome
Response from the owner:Robert, glad to hear it. Tim will appreciate the shout-out. A name in a review means a lot to the guys working in the field, and I'll make sure he sees this one. Thanks for giving us the call.
Outstanding experience with Modern Plumbing and Backflow! Brian runs a great company, and Caleb was extremely knowledgeable, professional, and thorough. The office staff is also wonderful - responsive, helpful, and they don’t leave you hanging. It’s refreshing to find a company that communicates well, shows up, and truly knows what they’re doing. Highly recommend!
Response from the owner:Barbara, thank you for writing all of this out. Caleb is thorough on every call, and I'll make sure he sees it. The office will be glad to hear it too, because showing up and keeping people in the loop is what we work hardest at.
One thing worth knowing after a toilet repair: the small valve on the wall behind the toilet shuts off its water. If it ever starts to overflow, turn that valve clockwise and it stops. Give it a turn every so often too, since older valves can stiffen up when they sit untouched for years.
— Brian, Modern Plumbing and Backflow
Nice guy!
Response from the owner:Nice to hear, Tonya. Being easy to have in the house counts as much as the install itself, and we'll make sure he hears it. One tip for the new water heater: 120 degrees is the setting the Department of Energy recommends. It's plenty hot for everyday use, lowers the risk of scalding, and keeps the heater from burning energy it doesn't need to. Appreciate you having us out.
— The team at Modern Plumbing and Backflow
They were extremely knowledgeable, courteous & made sure everything was working perfectly before they left!
Response from the owner:Cronin, appreciate you taking the time. Checking everything before we pack up matters most on a toilet repair, because a small leak can run quietly for a long time without anyone noticing. Here's an easy way to catch one yourself: put a few drops of food coloring in the tank and don't flush for about fifteen minutes. If color shows up in the bowl, the flapper is letting water through, and that slow trickle adds up on the water bill. Glad this one's working the way it should.
Exceptional workers! Very Professional!
They worked fast & did professional job!
Excellent Service! could not have been any better!
Response from the owner:Thanks, Ron. Fast and done right is how a water heater install should go, and that new Rheem should give you a lot of good years. The one thing that helps it get there is flushing the tank once a year. Sediment settles in the bottom of every tank over time, and draining it out keeps the heater running efficiently and keeps the tank from wearing out early. Appreciate you having us out, and thanks for posting the photo.
— Your friends at Modern Plumbing and Backflow
Great service & quick response
Response from the owner:Thanks, Jenny. Glad we could get out quickly on the toilet repair and that it landed as great service. A toilet that keeps running after a flush or seeps at the base is usually a worn flapper, a fill valve that won't shut off, or a wax ring that's given up — none of those wait politely, and the water waste shows up on the bill. Appreciate you giving us the call.
— The team at Modern Plumbing and Backflow
Nate and Zion did great
Response from the owner:Thank you, Patrick. Nate and Zion will both be glad to hear that — we'll make sure it gets to them. When two techs show up, the job is usually the kind that takes more than one set of hands, and the difference is whether they stay coordinated and leave the house the way they found it. That's the standard we want on every call. Thanks for taking a minute to write it down.
Modern Plumbing always does an amazing job.
Response from the owner:Hi Stacey,
Thank you so much for the wonderful 5-star review and for your continued trust in us! We’re truly grateful that Modern Plumbing and Backflow continues to deliver an amazing experience every time you call.
As your local family-owned plumbing company serving Raleigh, Cary, Apex, Morrisville, and the entire Triangle area, we pride ourselves on reliable, high-quality work — whether it’s water heater installation and repair, backflow testing and certification, emergency service, or complete plumbing solutions. Reviews like yours mean everything to our team.
If you or any neighbors in the Raleigh or Cary area ever need fast, professional plumbing help, we’re just a quick call away at (919) 341-1911. We’re always here and ready to make things right.
Best regards,
The Modern Plumbing and Backflow Team
Professional and on time!!! Great service. Very happy!
Response from the owner:Thank you, Tiffany. Showing up when we said we would sounds like a small thing, but when you've moved your day around to meet a plumber, it's the part you notice first. Glad the crew got that right and the work held up its end too. Very happy is exactly where we want every job to land.
I had a great experience with Modern Plumbing for a leak repair. Same day scheduling was available, very personable and speedy home visit and repaired in a single trip. I will call them again next time I’m needing any plumbing services.
Response from the owner:Thanks for the five stars. Same day and done in one trip is the goal every time, though a leak doesn't always cooperate — water travels, so where it shows up and where it's coming from can be two different spots. Sounds like yours gave up its location without a fight. We appreciate you calling us, and we're here any hour if something else turns up: (919) 341-1911.
Fast and efficient and professional.
Response from the owner:Fast and efficient is a good outcome on a water heater, Larry. These go sideways quick when a shutoff or an old fitting won't cooperate, so a clean one means it went right. On any replacement we haul the old tank off as part of the job — we don't ask, we just take it. Appreciate you having us out.
— Team Modern Plumbing and Backflow
