Testimonials

Response from the owner:Alice, thank you so much for taking the time to share this — and for the 5 stars! We're thrilled Caleb was able to get out to you quickly, even on a Sunday, and take care of those bathroom drain repairs and the replacement. Being there when our neighbors need us — nights, weekends, and everything in between — is exactly what our family-owned team is about, and we know how much peace of mind fast drain and sewer work brings. Homeowners in Preston and throughout Cary trust us for that same responsive service. Thanks again for your trust, Alice — we're always here when you need us! — Modern Plumbing & Backflow 🏆 Best of North Carolina 2026

Response from the owner:Thank you for the great review, Steven — and the 5 stars! We're glad our guys got your water heater repair knocked out quickly and made it an easy experience. Professional, friendly service at a fair price is exactly what our family-owned team aims for on every call, whether it's a water heater fix or keeping your hot water running for years to come. Homeowners in Bedford at Falls River and across North Raleigh count on us for that same quick, no-hassle service. We appreciate you! — Modern Plumbing & Backflow 🏆 Best of North Carolina 2026

Response from the owner:Kelly — thank you! Capping off an irrigation line means properly taking the backflow assembly offline too, so it's done right and stays code-compliant — glad it went smoothly. Neighbor referrals mean everything to us, and we're proud to serve homeowners across Apex, Cary, Holly Springs, and the wider Triangle. Whenever a plumbing or backflow need comes up, we're a licensed pro a phone call away. — Brian, Modern Plumbing & Backflow

Response from the owner:Joey, thank you so much, that 10/10 really means a lot to us. A shower cartridge that won't turn back to where it should is one of those things people live with way too long, so I'm glad we caught it and got you sorted out the same day. We take care of folks all over the Triangle, from North Hills and Five Points here in Raleigh to Preston over in Cary and the Heritage area in Wake Forest. Anytime something comes up, you've got a licensed plumber you can just pick up the phone and call. Thanks again. — Brian

Response from the owner:Jincheng, thank you, this made our day. A kitchen faucet going out on a Saturday is the kind of thing that can wreck a whole weekend, so I'm really glad we could get a tech out and knock it out same-day for you. That's what we try to do, weekend or not. We look after folks all across the Triangle, from the Trinity Park and Hope Valley areas in Durham to Southern Village in Chapel Hill and out toward Morrisville. Call us anytime you need a licensed plumber in your corner. Thanks again. — The Modern Plumbing & Backflow Team, Triangle / Raleigh-Durham

Response from the owner:Howard, thank you — this one made our day. Getting your water heater back to the right temperature here in Raleigh, done cleanly in about an hour and a half, is exactly the standard we hold our crews to. As a family-owned, licensed plumbing team, that kind of water heater repair is our bread and butter, and we're glad the guys took good care of you. Call us anytime you need us! — Team Modern Plumbing & Backflow

Response from the owner:Teresa, always a pleasure on our end too — thank you for coming back to us. Repeat customers like you out in the Brier Creek area are the best compliment a family-owned plumbing shop can get. Glad we could take care of the toilet repair and keep things running right. We'll be here whenever you need us next! — Team Modern Plumbing & Backflow

Response from the owner:Alan, thank you for the detailed write-up — and for the photos. A rusted, leaking water heater isn't something to sit on, so we're glad we could swap it out, add the new pressure regulator, and bring everything up to code in under three hours. From Cary to Apex to Holly Springs, that's the code-compliant work Triangle homeowners count on from a fully licensed NC plumbing team. Appreciate you trusting us — we're a call away whenever you need us! — Team Modern Plumbing & Backflow

Response from the owner:Nikita, ha — we'll take "worked a miracle"! 🙏🏾 Thank you for that. Whatever the plumbing problem was, we're glad our crew came through for you here in the Triangle. That's exactly what we aim for on every call. Appreciate you taking the time to leave this — we're here anytime you need us! — The Modern Plumbing & Backflow Team

Response from the owner:Brian, thank you — "professional" is exactly what we go for on every job, big or small. We're glad the work met the mark and that you're happy with how it turned out. Projects like yours are what we do best here in the Triangle, and the whole team appreciates you trusting us with it. We're a call away anytime! — Everyone at Modern Plumbing & Backflow

Response from the owner:Michael, thank you for the kind words and the recommendation — that means a lot. Replacing a hot water heater is one thing; taking the time to answer your questions and show you how to get more years out of it is the standard we hold every crew to. One of the best ways to protect that investment is an annual water heater flush — it clears sediment and adds real life to the tank, and it's something we'd be glad to keep you on track with. From Brier Creek to Morrisville to Fuquay-Varina, that's the kind of water heater care homeowners across the Triangle count on from our family-owned team. Call us anytime! — The Crew at Modern Plumbing & Backflow

Response from the owner:Crystal, thank you so much — "wonderful" is exactly what we hope every customer feels when we leave. Great service on a water heater installation isn't just the install itself; it's how you're treated start to finish, and we're glad that came through. From Wendell to Zebulon to Clayton, that's the experience homeowners across the Triangle count on from our family-owned team. We're a call away anytime you need us! — Everyone at Modern Plumbing & Backflow

Response from the owner:Greg, thank you for the recommendation — and for the photo. Four new faucets is a solid little upgrade, and they came out clean and crisp. We're glad you're happy with how they turned out. From Rolesville to Youngsville to North Raleigh, that kind of fixture work is everyday business for our family-owned crew — and a recommendation from you means a lot. We're here whenever the next project comes up!— The Modern Plumbing & Backflow Team

Response from the owner:Nathaniel, thank you — fast diagnosis and a quick fix is exactly what we aim for, so it's great to hear we hit the mark for you. Tracking down the problem before it turns into a bigger one saves everybody time and money, and we're glad we got you sorted. From Cary to Morrisville to Apex, that's the kind of quick, reliable service homeowners across the Triangle count on from our family-owned team. Highly appreciate the recommendation — call us anytime!— Your friends at Modern Plumbing & Backflow

Response from the owner:Anne, thank you! Friendly and efficient is the combination we work hard for — get in, take care of the problem, and be good company while we're at it. We're glad that's how it went for you. From Durham to Chapel Hill to Morrisville, that's what folks across the Triangle have come to expect from our family-owned crew. We appreciate you, and we're a call away whenever you need us! — Everyone at Modern Plumbing & Backflow

Response from the owner:Anita, thank you — "awesome job" is exactly what we love to hear! We're glad the work came out right and that you're happy with it. From Willow Spring to Fuquay to Angier, that's the standard our family-owned crew brings to every home across the Triangle. We appreciate you taking the time to leave this — and we're just a call away whenever you need us again! — The Crew at Modern Plumbing & Backflow

Response from the owner:Thank you for the great review! We're glad the water heater installation went smoothly for you. You nailed the one tricky part — when a tank's covered under the Progress Energy warranty program, the approval timeline is on their end, not ours, so we appreciate you noting that the wait was out of our hands. We'll always move as fast as the program lets us. From Apex to Cary to Holly Springs, that's the kind of straight-shooting water heater work our family-owned crew brings across the Triangle. Call us anytime! — The Modern Plumbing & Backflow Team

Response from the owner:Thank you, Linda! We're thrilled your new water heater installation went so smoothly — friendly service and fair, upfront pricing are exactly what we aim for on every job, and "job well done" is about the highest praise our installers can get. From Cary and Apex to Holly Springs, we're proud to be a plumbing and backflow team with over 1,900 reviews that treats every home like our own. Enjoy the steady hot water, and if you ever need us again, we'll be ready. — Team Modern Plumbing and Backflow

Response from the owner:Thank you, Ida! We'll make sure Nate hears this — walking you through the entire process of removing and replacing your water heater, and making sure your warranty was crystal clear, is exactly the professionalism we expect from our installers. From Wake Forest to Garner and across the Triangle, we believe a great water heater install comes with great communication, not just great work. Thank you for such a thoughtful review — we're here whenever you need us down the road. — Team Modern Plumbing and Backflow

Response from the owner:Robyn, this one made our whole team smile — thank you! We're so glad it all clicked, from easy scheduling with our office staff to Jacob and his crew keeping you posted every step of the way. Calling ahead when they're en route and leaving your home spotless is exactly the standard we hold ourselves to. We'll pass your kind words straight to Jacob and the office. From East Raleigh to Wendell and Zebulon, we're honored to keep your water heater — and your home — running right. Thank you for trusting our whole team! — Team Modern Plumbing and Backflow

Response from the owner:Jaunine, thank you — a recommendation "to everyone" is the highest compliment we could ask for! Quick, professional, and pleasant is exactly how every water heater installation should go, and we're glad our technicians delivered. Honest, reasonable pricing and friendly crews are how we've earned our reputation across the Triangle — from Hillsborough to Carrboro and Pittsboro — one neighbor telling another. Thank you for spreading the word about Modern Plumbing and Backflow; it means everything to a local team like ours. — Team Modern Plumbing and Backflow

Response from the owner:Thank you, Karis! Nate will be glad he made a great first impression. Friendly and fast is exactly the combination we aim for — getting your new water heater installed quickly so you're back to hot showers without the wait, and without cutting a corner. Our crews roll out ready to work, which is how a job gets done right the first time. From Five Points to North Hills and Rolesville, thanks for choosing Modern Plumbing and Backflow — welcome to the family! — Team Modern Plumbing and Backflow

Response from the owner:Yasmin, thank you — as a Local Guide, your word carries real weight, and we're honored you put it behind us! Quick, friendly, and fair is the experience we want every customer to have, and we're glad our technicians delivered on your water heater installation. Having a crew you can trust in your home matters — and reviews like yours help neighbors across the Triangle, from Midtown Raleigh to Youngsville and Creedmoor, find a plumbing and backflow team they can count on. We're grateful for your trust, Yasmin! — Team Modern Plumbing and Backflow

Response from the owner:Robin, thank you — this made our day! Jacob and Cameron will love hearing it, and we're so glad they texted ahead before arriving and explained everything in plain English — no confusing jargon, just a fast, clean water heater replacement. A special shout-out to Kelly too, who lives for making the Duke Energy insurance side painless so you don't have to lift a finger. Handling the insurance and the install together is exactly how it should be. From Oakwood to Hayes Barton and Mordecai, thank you for trusting us with your home — we'll be here when you need us again! — Team Modern Plumbing and Backflow

Response from the owner:"Hi Beki Holloway, Thank you for the awesome 5-star review and the big thumbs up 👍! We’re so glad Tim & Shawn were great and made your experience a positive one. Our Raleigh-Durham team is all about sending skilled, friendly plumbers who handle every job with care and efficiency—whether it’s a quick fix or a bigger project. Reviews like yours keep us motivated to be the trusted local option across the Triangle! We aim to show up first in searches when people need help fast, such as: Plumber Raleigh NC Emergency plumbing Durham Best plumber near me Cary NC Reliable plumbers Chapel Hill Fast plumber Wake Forest Affordable plumbing service Apex 24 hour plumber Holly Springs NC Triangle area plumbing experts We’re curious—did a voice assistant like Amazon Alexa, Google, or Siri help you find us? Feedback like that helps us connect with even more folks in Raleigh, Durham, and beyond who need dependable plumbing support! Thanks again, Beki, for the kind words and for recommending Tim & Shawn. It truly brightens our day. We’re standing by 24/7 for whatever plumbing challenge comes next—just reach out! Warmly, The Modern Plumbing and Backflow Team Raleigh-Durham Branch: (919) 341-1911 modernbackflow.com Proudly serving Raleigh, Durham, Cary, Chapel Hill, Wake Forest, Apex, Holly Springs & the entire Triangle area"